БІЛІНГОВА СИСТЕМА CALL-ЦЕНТРУ

Abstract

The master's thesis is devoted to the development of a billing system for improving work in this area. The purpose of the work is to study the subject area and develop a billing system based on technical and social data. The research focuses on the development of a billing system for a network service provider that provides subscriber accounting, billing control, and technical operations management. The system implements the main functionality for maintaining subscriber data, automatically calculating the cost of services according to tariff plans, and monitoring user connection status. Modern web technologies, including HTML, CSS, the JavaScript programming language, and a database management system, were used to implement the software product. During the development process, an analysis of providers' requirements for billing systems was conducted, in particular regarding the accuracy of financial calculations, payment processing, maintaining a history of changes, and integration with network equipment. Based on the results obtained, key functional requirements for the system were formulated and the need for interaction with external services and network protocols was determined to ensure the relevance of data on subscriber connection status. The result of the work is a billing system that enables provider employees to effectively manage the subscriber base, control payments and billing, and promptly receive information about the technical and financial status of subscribers. The system provides a convenient user interface for navigation between the main modules and quick access to the necessary data. The developed system has the potential for further expansion and improvement, in particular through the integration of analytical modules, automated detection of debts, as well as the use of intelligent algorithms for forecasting financial indicators and improving the efficiency of subscriber service management